Shipping Policy
Shipping Policy
We want your order to arrive quickly and safely. Here's everything you need to know about how we ship.
Processing Time
All orders are processed within 1–3 business days of being placed. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Times
| Region | Estimated Delivery |
|---|---|
| United States | 7–15 business days |
| Canada | 10–20 business days |
| United Kingdom | 10–20 business days |
| Australia | 12–22 business days |
| Other International | 15–30 business days |
Tracking Your Order
Once your order ships, you'll receive a tracking number by email. Please allow 2–5 days for tracking information to update after your shipping confirmation email.
Lost or Damaged Orders
If your order arrives damaged or is confirmed lost by the carrier, please contact us at support@pawluma.com within 14 days of the expected delivery date. We will arrange a replacement or full refund.